Patients and visitors
What to bring, how billing works, and what to expect when you or someone you love stays with us.
Before your appointment
- Bring
- Photo ID, your insurance card and a list of the medicines you take
- Arrive
- 15 minutes early so a nurse can record your vital signs
- Forms
- New patients complete a short registration at the front desk
- Fasting
- Only if your lab test or procedure letter says so
- Running late
- Call (703) 555-0100 and we will try to keep your slot
Your patient portal
Every patient gets a portal account. Log in to see:
- Upcoming and past appointments
- Lab results, usually the same day
- Prescriptions from each visit
- Itemized bills and payments
Insurance and billing
We bill your insurer directly. You only pay your copay or the share your plan does not cover, and you get an itemized bill for every visit and stay.
Self-pay prices
Paying without insurance? These are our standard prices. Ask us for a written estimate before any procedure.
| Service | Price |
|---|---|
| Specialist consultation | $95 – $260 depending on specialty |
| Complete blood count | $35 |
| Lipid profile | $45 |
| Echocardiogram | $450 |
| Digital mammography | $260 |
| CT scan of the head | $780 |
| MRI brain | $1,650 |
| Colonoscopy | $1,850 |
| Normal delivery | $4,800 |
| Total knee replacement (surgery only) | $18,500 |
| General ward, per night | $650 |
| Private suite, per night | $1,100 |
Visiting a patient
- Wards
- 11am – 8pm daily, two visitors per bed
- ICU
- Two visitors at a time, check in at the ICU desk first
- Maternity
- Partners any time; other visitors 2pm – 8pm
- Paediatrics
- One parent can stay overnight free of charge
- Please don't visit
- if you have a fever, cough or stomach bug
Common questions
How quickly will I get my lab results?
Most blood tests are processed on site the same day. You will see them in your patient portal as soon as the lab approves them.
Can I have a video consultation?
Yes, for follow-ups and many first visits. Choose "Video consultation" when you request an appointment.
Do I need a referral?
Not for most specialties. Some insurance plans require one, so check your plan or ask us when you book.
How do I get a copy of my records?
Request them through the patient portal or at the front desk. We usually send them within two working days.
Where do I park?
The visitor garage on levels P1 to P3 is free for patients. Emergency drop-off bays are at the north entrance.